Frequently Asked Questions – FAQ
Articles on troubleshooting that we find helpful.
22 articles

+1Written by Liam Cadle, Marc McCall, Niall Diamond and 1 other



Resetting a 'processed' order
A quick guide on how to reset a back office processed order
Written by Liam Cadle. Updated over a week ago
I've Added A New Category And It's Missing

Written by Marc McCall. Updated over a week ago
Troubleshooting User Passwords

Written by Marc McCall. Updated over a week ago
Orders not dropping into your backoffice
Run through out quick help document to get your orders moving again!
Written by Liam Cadle. Updated over a week ago
Incorrect price showing on the Store/Customer
A list of checks you can make if you encounter this issue 🧐
Written by Liam Cadle. Updated over a week ago
Product Not Showing on Storefront
Looking for a product on the storefront but can't find it/get it to show?
Written by Liam Cadle. Updated over a week ago
Redirect Keyword Searches
Improve your search results using re-directs
Written by Liam Cadle. Updated over a week ago
Resurrecting Discontinued Products
Bring discontinued products back to life!
Written by Liam Cadle. Updated over a week ago
Fusion category changes - April 2020
Learn what has changed and learn about each of the reports that will help you with the transition.
Written by Niall Diamond. Updated over a week ago
Remove Order PDF from Emails
Need to remove the order pdf attachment from your order emails...No problem
Written by Niall Diamond. Updated over a week ago
Contract products widget
Introducing the contract products widget. Enabling your customers to more easily find their favorite products.
Written by Niall Diamond. Updated over a week ago
Paypal instant payment notifications
If you are getting "PayPal Instant Payment Notification Warning" notifications from paypal have a look at this article.
Written by Niall Diamond. Updated over a week ago
Require Telephone in the Contact Us Form
You can use this simple trick to make the phone field a required input in the contact us form.
Written by Séamus Diamond. Updated over a week ago
🔒 Secure SSL Pages on EvolutionX
Everything you wanted to know about our SSL certificates setup.
Written by Séamus Diamond. Updated over a week ago
Testing in a Live Environment
How to sandbox content in your production store to test products, promotions and more.
Written by Séamus Diamond. Updated over a week ago
Deprecated Layout Widgets
Everything you need to know about a widget when it is removed or deleted from EvolutionX.
Written by Séamus Diamond. Updated over a week ago
Sequence of Line Items on Order Views
Line Items on an Order will show in LIFO as an order is built in the cart and then FIFO sequence when the order is submitted.
Written by Séamus Diamond. Updated over a week ago
Frequently purchased products module
Learn what constitutes a frequently purchased items.
Written by Niall Diamond. Updated over a week ago
Search Partial or Multiple Product SKUs
Advanced search tips on finding items by SKU on the storefront . These can also be used in marketing emails and banners links.
Written by Séamus Diamond. Updated over a week ago
Fraud Prevention Guide
Stopping fraudulent orders is important. This guide give you the tools to evaluate orders that may be fraudulent.
Written by Séamus Diamond. Updated over a week ago
Filter Attributes Lazy Loading
How our lazy loading of filterable attributes works.
Written by Niall Diamond. Updated over a week ago
"This site can’t be reached" DNS error
Troubleshoot the issue where you might see an error on your browser when viewing your website from your work computer.
Written by Séamus Diamond. Updated over a week ago