Frequently Asked Questions – FAQ

Articles on troubleshooting that we find helpful.

22 articles

Written by Liam Cadle, Marc McCall, Niall Diamond and 1 other

Resetting a 'processed' order

A quick guide on how to reset a back office processed order

Written by Liam Cadle. Updated over a week ago

I've Added A New Category And It's Missing

Written by Marc McCall. Updated over a week ago

Troubleshooting User Passwords

Written by Marc McCall. Updated over a week ago

Orders not dropping into your backoffice

Run through out quick help document to get your orders moving again!

Written by Liam Cadle. Updated over a week ago

Incorrect price showing on the Store/Customer

A list of checks you can make if you encounter this issue 🧐

Written by Liam Cadle. Updated over a week ago

Product Not Showing on Storefront

Looking for a product on the storefront but can't find it/get it to show?

Written by Liam Cadle. Updated over a week ago

Redirect Keyword Searches

Improve your search results using re-directs

Written by Liam Cadle. Updated over a week ago

Resurrecting Discontinued Products

Bring discontinued products back to life!

Written by Liam Cadle. Updated over a week ago

Fusion category changes - April 2020

Learn what has changed and learn about each of the reports that will help you with the transition.

Written by Niall Diamond. Updated over a week ago

Remove Order PDF from Emails

Need to remove the order pdf attachment from your order emails...No problem

Written by Niall Diamond. Updated over a week ago

Contract products widget

Introducing the contract products widget. Enabling your customers to more easily find their favorite products.

Written by Niall Diamond. Updated over a week ago

Paypal instant payment notifications

If you are getting "PayPal Instant Payment Notification Warning" notifications from paypal have a look at this article.

Written by Niall Diamond. Updated over a week ago

Require Telephone in the Contact Us Form

You can use this simple trick to make the phone field a required input in the contact us form.

Written by Séamus Diamond. Updated over a week ago

🔒 Secure SSL Pages on EvolutionX

Everything you wanted to know about our SSL certificates setup.

Written by Séamus Diamond. Updated over a week ago

Testing in a Live Environment

How to sandbox content in your production store to test products, promotions and more.

Written by Séamus Diamond. Updated over a week ago

Deprecated Layout Widgets

Everything you need to know about a widget when it is removed or deleted from EvolutionX.

Written by Séamus Diamond. Updated over a week ago

Sequence of Line Items on Order Views

Line Items on an Order will show in LIFO as an order is built in the cart and then FIFO sequence when the order is submitted.

Written by Séamus Diamond. Updated over a week ago

Frequently purchased products module

Learn what constitutes a frequently purchased items.

Written by Niall Diamond. Updated over a week ago

Search Partial or Multiple Product SKUs

Advanced search tips on finding items by SKU on the storefront . These can also be used in marketing emails and banners links.

Written by Séamus Diamond. Updated over a week ago

Fraud Prevention Guide

Stopping fraudulent orders is important. This guide give you the tools to evaluate orders that may be fraudulent.

Written by Séamus Diamond. Updated over a week ago

Filter Attributes Lazy Loading

How our lazy loading of filterable attributes works.

Written by Niall Diamond. Updated over a week ago

"This site can’t be reached" DNS error

Troubleshoot the issue where you might see an error on your browser when viewing your website from your work computer.

Written by Séamus Diamond. Updated over a week ago