Here are the areas you should be checking first - this will help identify what's potentially stopping a product from being shown. In the examples below, I'll be using the product code BLACKPEN1 from my own test store.
Is the product enabled, globally visible and in date? Note, if the Active From and Active To fields are blank, the product is valid.
**Note - If a product is disabled and can't be re-enabled by you, this means the code is discontinued by the supplier. If this is the case, you can still get these codes on the storefront by Resurrecting Discontinued Products
Is the product set to Hidden/Private? If private, is there a sell price in the customer's contract?
Is the catalogue that the product is in expired? If so, click into the catalogue, change the date and hit Save
After updating the expiry date, ensure you reindex the catalog by editing it within the container and saving the changes. This step ensures that search results reflect the updated catalog status.
Has the catalogue container expired? If so, click into the container, change the date and hit Save.
Is the product being excluded from view via Exclusion Rules in the Catalogue Container? If so, click on the 3 dots on the right of the rule and click Delete. Don't forget to hit Save! N.B If you have multiple catalogue containers, you'll need to check all of them.
Are there Inclusions Rules in play for the catalogue in question? Have you added the product to the inclusion rule?
Is the product in question being removed from view due to catalogue priorities
Review the inclusion rules to ensure they are broad enough to capture all desired products. Adjust the criteria as needed to include relevant items.?
Is the container still indexing?
Has the brand been deactivated?
If the product has a zero cost, check in the Suppliers module, in the supplier of the product. You might be hiding products with zero cost:
If this is a newly created product, it may take up to 20 minutes to appear, depending on the current queue in the system. If the product is not visible after this time, try saving the product again (you may need to do this more than once) and ensure a sync has been pushed.
If the product still does not appear after completing these steps, please contact us via the Support Channel (blue speech bubble in the bottom right corner of your EvoX Admin screen).
Regularly review and update catalog expiry dates to prevent unintentional expiration.
Periodically audit catalog containers and inclusion rules to ensure all intended products are included.
Reindex catalogs after making significant changes to ensure updates are reflected in search results.
If you disable a catalogue, please also make sure you remove it from your catalogue container, as it could interfere with the priority listing and in turn cause products to not show