Understanding the “Remember Me” Feature and Sessions
The “Remember Me” feature is designed to make logging into your account faster and more convenient while maintaining strong security. Here’s an explanation of how it works and how sessions function on our platform.
What is the “Remember Me” Feature?
When you select the “Remember Me” checkbox during login, it ensures:
• Email Address is Remembered: Your email address is pre-filled the next time you visit, saving you the step of typing it in.
• Extended Login Sessions: You can stay logged in for a more extended period without having to re-enter your credentials, thanks to rolling session management.
How Do Sessions Work?
A session is a period during which you stay logged into your account without needing to reauthenticate. Sessions are established when you log in and typically last until one of the following happens:
• You manually log out.
• Your session expires due to inactivity.
• You clear your browser cookies or switch devices.
Login Sessions on the Storefront
Login sessions on the storefront last 4 days of inactivity. If a user keeps their session alive by visiting the site, their login session will remain active. Once the session reaches 4 days of inactivity, the user will be logged out of the storefront and will need to log back in.
When the user logs back in, a new 4-day session will start.
Cart contents are tied to the active session. If the session remains active, the cart will retain its items. However, if the session expires, the cart content will be lost unless the cart was previously saved.
What Are Rolling Sessions?
Our platform uses rolling sessions to provide a more seamless experience:
• Every time you interact with the site or reload a page, the session duration is extended.
• This rolling mechanism ensures you stay logged in as long as you’re actively using the site.
• Sessions can extend up to a maximum of 4 days without requiring you to log in again.
For example, if you log in on Monday and continue using the site daily, your session will extend each time, keeping you logged in. However, if you don’t interact with the site for 4 days, your session will expire, and you’ll need to log in again.
Why Doesn’t the “Remember Me” Feature Store Passwords?
For security reasons, the “Remember Me” feature does not store your password. Instead:
• It securely maintains your session to avoid the need for frequent reauthentication.
• Password autofill is best handled by a password manager or your browser’s built-in feature, which are designed for secure storage of credentials.
Benefits of the “Remember Me” Feature
• Convenience: Quickly log in without re-entering your email address.
• Security: Sessions are designed with safeguards to protect your account, ensuring that even with extended sessions, your credentials remain secure.
• Flexibility: Rolling sessions keep you logged in as long as you actively use the platform.
• Persistent Cart: Your cart contents remain intact as long as your session remains active, giving you flexibility to continue shopping without interruptions.
Need Help?
If you have questions about the “Remember Me” feature or encounter any issues with sessions, our support team is here to assist. We’re committed to providing you with a secure and user-friendly experience.
Thank you for choosing our platform!