After an order comes into Spruce from your Spruce eCommerce store, you can edit the order using the instructions below. Make sure the customer is involved in this change.
First, get the Order Number
From the Main Menu, choose Point of Sale > Sales. The Sale Entry form displays.
In the Name field, choose the account of the ecommerce order you want to edit and press Enter. The Account information displays.
Choose Invoicing (F5), and from the context menu, choose Customer Order.
The Select Order box displays.Click the list icon beside the Order # list to display the list of submitted orders for that account.
From the list, click the order you want to modify.
The Source column shows you which orders are from Spruce eCommerce.
Drag your mouse across the order number to highlight it. Right-click the mouse and choose Copy.
On the Select Order box, click Cancel.
On the Sale Entry form, click Cancel (F9).
Edit the Order
From the Main Menu, choose Point of Sale > Orders. The Order Entry form displays.
In the Order # list, paste the order ID and press Enter. The order details display.
Click Cancel (F9). This pop-up box displays.
Click No.
Now you can edit the order and re-process it.
The edited order will be viewable on the store for this customer.