Click and collect and forward delivery are two popular options that have emerged in recent years as consumers seek more convenient and flexible shopping options. With click and collect, customers can shop online and pick up their purchases at a designated store branch, while forward delivery allows customers to select a specific delivery time for their purchases.

What is Click & Collect?

This is the ability for the customer to choose what time slot is available for them to collect their items.

What is Forward Delivery?

Forward delivery is the ability for the customer to choose a time slot for when their items will be delivered.

Both Click & Collect and Forward delivery uses the same setup and business logic. Here are some difference.

This is a pre-release feature and must be enabled for your store by our EvolutionX staff. Ask our team to add the branch-finder-collection pre-release to your store.

Enabling the branch-finder-collection to your store so will enable:

Learn how to setup Branch finder page

Setup your branch pages and your Opening times.

The store will look at the current time at your branch (Time Zone of the Branch) and provide a minimum delay of this value starting from the next delivery slot.

👍 Important: Your delay should be the same time frame as your slots. If your slots are 2 hours (e.g. 9am - 11am), then your slot delay should be a minimum of 2 hours.

👍 Important: Make sure your slots don't overlap. Overlapping slots is not supported e.g. 9:00am-11:00am, 10:30am-11:30am

Example:

User is in New York : Browser time is 10am May 4th

Branch is in Brisbane AU: Current time is 7pm May 4th

The User will not see times for May 4th as the Branch is closed for the day. The next time shown will be below.

Branch current time is 7pm May 4th

Next slot (e.g. 9am - 11am) :

Calculation will be 9am (next slot) + Delay set (e.g. 2 hours) = 11am

Slots choices shown to the User in bold

May 5th

9am-11am (not available), 11am-1pm (available), 2pm-4pm (available), 4pm-6pm (available)

If an item is out of stock within all locations associated with that Branch. Then we will provide a message in the basket that tells them the items are out of stock.

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Branches need to be setup and associated with different Supplier locations. This will enable the system to understand what supplier locations are associated with which Branch. Thus, when the user selects that branch on the storefront, then we will show these locations and their stock values.

You can change how the times are displayed using the following setting.

This is not currently supported but you could hide the click & collect buttons when certain branches are selected or hide it for every branch.

This is not currently supported but you could hide the delivery buttons when certain branches are selected or hide it for every branch.

Yes, simply don't enable forward delivery on any of your delivery rules.

You can toggle on the "Hide "Add to Cart" button if no stock". This will remove both the Collect and Delivery buttons. We don't currently support removing just one of the buttons. ⚠️ Note: If the add to cart button is not hidden when an item is out of stock at the current order branch, check to ensure the branch supplier locations settings are correct.

Because some items may not be available for collection, when click & collect is enabled, the To Cart / Checkout buttons in minicart at the bottom will not be displayed to prevent users from going directly to the checkout without going through the cart to review what is going for collection and what is going for delivery, however a To Cart button will still be available at the top.