Integrating a United Parcel Service (UPS) application into your ecommerce store can revolutionize the way you handle shipping and logistics. Setting up the UPS app not only offers a seamless bridge between your online store and one of the world's leading shipping companies but also enhances customer satisfaction through timely and flexible delivery options.
Migrating from the previous UPS App?
If you are moving from the previous UPS App that will cease functioning June 2024, make sure that you Uninstall the old App after you install the new UPS App.
This article will guide you through the essential steps to integrate the UPS app into your ecommerce platform, ensuring a smooth and streamlined shipping process that benefits both your business and your customers.
Step 1
Create an Application on UPS
Login or create an account here. https://developer.ups.com/?loc=en_US
Step 2
Add your details to the EvoX App store settings
Step 3
Make sure all the statuses are set correctly
👍 Important: Make sure you have all the products in use Rating, Authorization, and Shopping
Now you can use the TEST YOUR CREDENTIALS section in the App settings to see it's working.
FAQ - Troubleshooting Guide
Setup or Authentication Issues "Invalid Authentication Information"
Try the below, if you are having trouble getting things setup correctly and receiving errors when trying to test the App in the AppStore.
Check that the UPS product has all the below including the rating. All must have a Status of Approved.
UPS Shipping - Why don't my customers see UPS rates when checking out?
Check the Inclusion areas in Shipping. Is the customer's shipping address covered within the rule?
Make sure the customer you are using does not have the "delivery override" toggle enabled in the Customer section of the Admin. This will disable your shipping rule for that customer.
Check the addresses in the Suppliers section of the Admin. The supplier you are using must have a complete address for the system to calculate shipping rates.
Is there a label assigned to the UPS shipping rule? If so, the label needs to be attached to that customer for them to see the rates.
Shipping rules allow you to assign ship methods based on the type of account your customer has - there is All Customers, Account Customers, and Credit Card Customers. Check to make sure your customer falls within the category assigned within the rule.
Do you have Supplier Restriction enabled within the shipping rule? If so, make sure the items your customer is purchasing are indeed coming from the suppliers assigned within the rule.
There are also Weight and Price ranges in the rule. Make sure the order your customer is placing fall within the ranges designated within the rule.
Are the priced returned showing negotiated or published? If you've applied your account number to the settings in the APP the requests will return based on your negotiated prices.
Have a great day!! 🎉