We have two Apps for Nuvei. One for Credit Cards and the other for ACH payments. This enables you to decide who can use which services where.
👍 Important: ACH payments is only available for USA customers. Pre-Auth and Capture later is not available for Invoice & AR Payments
👍 Important: ACH can take 3-5 days to be sent to your bank.
👍 Important: To get ACH setup, you will need to contact our ECI Net1 team through customers success.
You can enable both Apps for
Storefront Orders
Invoice and Account payments
You can also add Convenience Fees / Surcharges to both Apps, if you need to pass on fees to your customer
ERP Support
Each ERP handles payments differently. Check your ERP setup page to find out what is supported.
FAQ
How can I test ACH is working?
To test the ACH, you Nuvei requires you to have a specific amount and use the correct number. See the details here. https://docs.nuvei.com/documentation/us-and-canada-guides/ach/?highlight=ach#Testing
Successful Deposit and Successful Pre-approval
Success – Amount: 1.25
Account No: 111111111
Routing No: 123456780
ACH - How do we know payment was approved?
ACH payments can take several days to fully move through the ACH processors. Thus, you will need to login to Nuvei regularly to confirm a payment has been made. You will see the Approval status in the transaction area of Nuvei cPanel.
How do I reconcile my ACH and Credit cards?
See this article on reconciling both ACH and Credit card payments. https://docs.evolutionx.io/en/articles/10454610-spruce-ach-credit-cards-reconciliation
What happens when an ACH payment is made?
When an ACH payment is processed, it is sent to Spruce, and the corresponding invoices are marked as “Paid.”
Does the ACH “Paid” status in Spruce mean the money is in my account?
No, the “Paid” status only indicates a successful transaction. It does not confirm that the funds have reached your account.
How can I confirm the ACH funds have been received?
You must reconcile your ACH payments to verify that the funds have been deposited into your account.
Can ACH payments initially succeed but later fail?
Yes, ACH payments can initially be successful but may later report as NSF (Non-Sufficient Funds). If this happens, you must manually remove the “Paid” status from the relevant Spruce invoices and contact the customer to address the unsuccessful payment.
How long does it take for ACH payments to be funded?
ACH payments typically take 3–5 days to be funded and appear in your account.
What happens if a consumer rejects an ACH transaction?
If a consumer disputes or rejects an ACH transaction, they have up to six months to file the objection. When this occurs, the funds will be withdrawn from your account.
Have a great day 👍