Email Addresses Setup

Set up your main email address for communications📧

Andy Flint avatar
Written by Andy Flint
Updated over a week ago

Setting up the main email address for the store is done in a couple of simple steps and allows your new store to send out those all important communications to your customers. These emails include order confirmations and other messages for when a user resets their password.

You can set up more than one address if you want to and choose when this address is to be used is the settings of the store.

Step 1 - Entering the email address to be used

From your admin panel select Email > Email Addresses

Enter your display name (who the email is from) the email address and choose Amazon SES and click 'Add Email Address'

Step 2 - Verify the email address

In a few minutes you'll receive and email from Amazon Web Services to the address chosen above. Simply click on the link provided and the email address will be verified and working! 👍🏻

Following this, you'll be able to navigate through your Email Templates and make custom changes. For more information, please click here and view our article. 😄 

Step 3 – Add DKIM signature to achieve high delivery rates

Having verified your email in step 2 you can now send email.  To get really high delivery rates you want to also have your emails signed with DKIM.  We make that easy, just click to copy your DKIM records and you can add them directly into your Domain hosting DNS records. The video below shows an example using AWS Route 53 but note that you can use any DNS provider.

More about DKIM

We use AWS SES to send emails from the store on behalf of our customers. AWS SES uses CNAME records and SPF records to validate/authorize. We are not looking to change any existing email setup.

👍 Important: We are asking for new records to be added. Don't remove any existing records. The only exception is the SPF which needs to be amended to include

Don't misunderstand the purpose of the provided records.They are not the actual DKIM keys (cryptographic keys). Instead, they are DKIM CNAME records, which are used to point to the public DKIM keys provided by AWS SES.

Step 4 – Add an SPF record

There should only be one SPF. So, add to your existing SPF like the below. Otherwise add a new SPF record.

Just and Example. Don't just copy and paste!

v=spf1 ~all

If any of this is confusing, we are happy to make the configuration changes for you. All we need is access to the DNS.


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