This feature is currently in pre-release, please contact customer sucess to enable.
Multi-chat tabs
When enabled, you can open up to four chat tabs at the same time. Each tab keeps its own conversation history and title (usually from your first message or a thread you opened from history).
Why it helps
Research products in one tab while drafting a promotion in another
Keep a long-running analysis open without losing a quick question
Return to a background reply — tabs show when a turn is still running or finished but not yet viewed
After a full browser refresh, open tabs can restore so you do not lose context mid-task.
While the agent is navigating Admin for you (for example during a client-tool page change), switching away from the active tab may be temporarily blocked to avoid losing in-progress work. Use Stop if you need to cancel.
Agent specialists
Specialists tune the agent for a type of work — for example catalog, orders, or store settings. Choose a specialist from the chat composer when you want narrower, more relevant tool use and guidance for that domain.
You can also work with custom agents (shared or personal configurations) where your store has them enabled — useful for repeatable workflows your team defines.
Specialists affect how the agent responds and which tools it prioritizes; they do not grant permissions beyond what your Admin user already has.
Stop button
If a response or client-tool action is taking too long or heading the wrong direction, use Stop in the chat header. The widget cancels the in-flight turn so you can redirect the conversation.
Credits
Each tab uses credits from your store’s shared AI credit pool the same way a single chat would. See AI Agents & Magic Buttons for credit renewal and usage tracking.