Currently under pre-release (“has_return_feature”). Contact support for more information.
This is a native, and ERP supported feature that enables a return form to appear on the order view screen.
Feature Overview
This feature simplifies the item return process by allowing users to submit return requests without the hassle of manual emails or back-and-forth conversations. Once a request is submitted, an email notification is automatically sent to the designated return email address for the branch, containing all the details from the form. If enabled, a copy of the email can also be sent to the user who submitted the request.
Configuration Instructions
To activate, go to admin, Store Settings > General > Store Preferences > Orders and select Enable Form.
Fields
Enable form: Enable or disable the feature in the storefront for all users.
Number of reasons allowed: Sets how many return reasons can be displayed (max: 10). These reasons can be customised in the translation settings.
Max order age for returns: Controls whether an order is returnable based on the number of days since the order was created. If the order age exceeds the limit, the form option is removed.
Order status allowed: Controls whether an order is returnable based on its current status. If the order status does not match the specified status, the form option is removed.
Email client with a copy of the return request: When enabled, the email sent to staff is also sent to the client.
Number of reasons allowed
The numeric field controls the number of reasons displayed, but all reasons can be modified using the translation feature.
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When the translation page is opened via this link, the reasons will be pre-filtered, and the option to change the designation is available in the custom translation column.
Storefront Experience
When active, the “Return Form” button is added to the order view page.
When clicked, a modal will be displayed with a form to request a return.
Process Following Request Submission
Once a request is submitted:
An email notification is sent to the return email address configured for the branch, containing all form details.
If enabled, the email can also be sent to the user who submitted the request.
Supported ERPs
The following systems are already prepared with this feature:
ECI Spruce
ECI DDMS
ECI Horizon
Business Management International (BMI)
TIMS
Do It Yourself ERP (DIY)
Contact the Customer Success team to discuss the integration of this feature.
Email Template
The email template for return item request notifications can be configured on the Email Template page.
There are many keys that can be placed in the template, such as:
addicional_data_order_id - Contains the internal order ID.
addicional_data_order_reference - Contains the order code used for display.
addicional_data_customer - Contains the customer code or EvolutionX ID.
addicional_data_message - Contains the message written by the customer.
Additional keys can be found in the following article, though not all are enabled.
Thank you for reading! If you have any thoughts or questions, feel free to share. 😃