How to reconcile their ACH and credit cards when using Nuvei, EvoX (EvolutionX), and Spruce, you can follow these key points based on the meeting discussions:
👍 Important: ACH can take 3-5 days to be sent to your bank.
👍 Important: NSF (Non-Sufficient Funds) can occur. When you see these in your Check Commerce report, remove the Paid status in Spruce for the relevant invoices payments and contact the Customer to notify them that the payment was not successful.
Understanding ACH
When your customers make an account payment using ACH, EvolutionX sends the transaction to Spruce, which updates the relevant account / jobs records and marks them as Paid.
Note: The Paid status does not mean the funds have reached your account (as it can take three to five days for ACH payments to clear). It only means the transaction was initiated successfully.
You must still confirm that you received the funds by reconciling your ACH in the application. Review the Check Commerce report in EvolutionX to see if the funds have been transferred successfully.If the Check Commerce reports show that an ACH payment has a status of NSF (Non-Sufficient Funds), manually remove the Paid status from the relevant Spruce payment records and contact the Customer to inform them that the payment was not successful.
Returns: If a Consumer rejects an ACH transaction, they have up to six months to dispute it. When this occurs, the funds will be withdrawn from the merchant’s account.
Understanding the Reports:
Nuvei: Users can view their transaction history and batch ID summaries. The transaction history shows real-time transactions, including declines and pending transactions. The batch ID summary shows settled credit card transactions.
EvolutionX: Users can generate reports that break down transactions by card type (Visa, MasterCard, etc.) and now including ACH. These reports can be filtered by date to match the transactions seen in Nuvei.
Spruce: Users can review the ACH and credit card transactions in the Daily Cashier's report, which shows the individual transactions each day by Account. Users with account-specific permissions can use the Daily Cashiers report to see a breakdown of transactions.
Reconciling Transactions:
Credit Cards: Users should check the batch ID summary in Nuvei for settled credit card transactions and match these with the EvoX report for the same date range.
ACH Transactions: ACH transactions are processed through Check Commerce and will not appear in the Nuvei batch ID summary. Users need to log into the Check Commerce Merchant portal to view ACH settlements.
Combining Reports: Users should use the EvolutionX report to see both credit card and ACH transactions and then match these totals with the grand total in Spruce.
Card Type Remittance Report
Shows combined Invoice payment totals paid by card type and ACH
Card Type Sales Report
Shows combined Orders (from the ecommerce storefront) totals paid by card type and ACH
Credit Card Invoice Payment Reconciliation
Shows the details on how each Invoice was paid and by what payment type.
Credit Card Order Payment Reconciliation
Shows the details on how each storefront order (that was paid by credit card) was paid and the credit card transaction numbers.
Handling NSF (Non-Sufficient Funds):
ACH transactions may come back as NSF, which means the funds were initially credited but later debited due to insufficient funds. Users should be aware of this possibility and check for NSF notifications in Check Commerce.